Refund Policy

Effective Date: July 01, 2023

This Refund Policy governs the terms and conditions under which Elevate eFoils ("we," "us," or "our") will provide refunds for products purchased through the Elevate eFoils website ("Website").

  1. Returns and Refunds

1.1 Product Eligibility: We accept returns and process refunds for eligible products within [Insert number] days from the date of purchase. To be eligible for a return and refund, the product must be unused, undamaged, and in its original packaging. Certain products, such as customized or personalized items, may not be eligible for return and refund.

1.2 Return Process: If you wish to return a product and request a refund, please follow these steps:

  • Contact our customer support team at [Insert contact information] to initiate the return process. Provide your order details, including the order number and the reason for the return.

  • Our customer support team will provide you with instructions on how to return the product. You may be responsible for the shipping costs associated with the return.

  • Pack the product securely in its original packaging, including all accessories and documentation.

  • Ship the product back to us using a traceable shipping method. We recommend using a shipping service that provides a tracking number and insurance, as we cannot guarantee receipt of the returned product.

1.3 Refund Process: Once we receive and inspect the returned product, we will notify you of the status of your refund. If the product meets the eligibility criteria, we will process the refund to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

  1. Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Products that have been used, damaged, or altered from their original condition
  • Gift cards or vouchers
  1. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue, which may include providing a replacement product or issuing a refund.

  1. Shipping and Handling Charges

Shipping and handling charges are non-refundable unless the return is due to an error on our part or a defective product. If you receive a refund, the original shipping and handling charges will be deducted from the refund amount.

  1. Changes to the Refund Policy

We reserve the right to update or change our Refund Policy at any time. When we do, we will revise the updated date at the top of this page. Any changes to the Refund Policy will apply to all purchases made on or after the effective date of the revised policy.

  1. Contacting Us

If you have any questions about this Refund Policy, the practices of our Website, or your dealings with our company, please contact us at [Insert contact information].