Elevate Efoils Limited Warranty

Warranty Coverage: Elevate Efoils guarantees that their products will be free from material and workmanship defects for TWO (2) YEARS, starting from the date of receipt. If you don’t have a purchase receipt, the warranty starts from the product’s dispatch date.

After-Sales Service:

  • For warranty service, contact local dealers or Elevate Efoils directly.
  • Service might not be available in some regions, and policies can differ by location.
  • Charges may apply for services outside the warranty.

Before Requesting Service:

  • Follow Elevate Efoils’ service process.
  • Elevate Efoils is not liable for data loss in the returned product.
  • Ensure easy access to your product for service.
  • Remove non-warranty parts before sending the product for repair.
  • Ensure no legal issues with replacing the product or part.
  • Get authorization if you’re not the owner.

Warranty Service Process:

  • Contact Elevate Efoils with a detailed problem description.
  • Attempt remote diagnosis and problem resolution via phone, email, or chat.
  • If unresolved remotely, send the product to Elevate Efoils or a local service center.
  • Shipping costs are the customer’s responsibility.

Product Replacement:

  • Replaced items become Elevate Efoils’ property.
  • Replacement items may be refurbished but will work as intended.
  • The replacement is covered for the remainder of the original warranty.

Personal Data Use:

  • By getting service, you allow Elevate Efoils to use your contact details and data for service-related purposes.
  • Your information may be shared with entities in other countries as needed.

Exclusions from Warranty:

  • Damage from misuse, unauthorized modifications, or accidents.
  • Issues caused by third-party products or parts.
  • Loss or damage of data.
  • Products with altered or missing identification labels.

Additional Information:

  • Policies may vary based on the product, issue, or country.
  • Customers are responsible for shipping costs and additional fees for non-warranty issues.
  • No global warranty; service is available only in the region of purchase.
  • Cross-regional service may incur extra charges.
  • Customers bear the cost of incorrect delivery addresses or refusal to accept delivery.
  • Report any shipping damage within 24 hours.

Policy Updates:

  • Elevate Efoils may update this policy. Check their website for the latest version.